Last updated: 11/08/2024

This refund policy outlines how to request a refund, the applicable conditions, and the processing times.

1. Refund Terms

You are entitled to request a refund for your purchases within 30 days from the date of receiving your order.

To be eligible for a refund, the product must meet the following conditions:

• Be in the same condition as you received it, with no signs of wear or damage not caused by shipping.
• Be returned in the original packaging with all included accessories and documents.
• Have a valid proof of purchase (invoice or receipt).

2. Non-Refundable Products

We do not accept refunds for:

• Discounted or sale products (unless defective).
• Incorrect orders placed by the customer. Some non-exhaustive examples include: wrong size, wrong color, or dissatisfaction with the product image (we will refund products with manufacturing defects in the image).

3. How to Request a Refund

To request a refund, please contact our customer service at info@loop1950.xyz with the following information:

• Order number
• Description of the issue or reason for the return
• Photos of the product, if it shows defects or damage

Once we receive your request, we will send you a confirmation email and guide you through the return process, providing the return shipping address.

4. Return Shipping Costs

• Returns for defective or incorrect products: If you received a defective product or one that differs from what you ordered, we will cover the shipping costs for the return and any replacement.

5. Refund Processing Times

Once we receive and inspect the returned product, we will notify you via email regarding the status of your request. If the return is approved, the refund will be processed and credited to the original payment method within 10 business days.

6. International Refunds

Due to differences in international shipping times and return costs, refunds for international customers may take longer to process. We are available to help you find the best solution and answer any questions regarding refund processing times or shipping methods.

7. Contact Us

For any questions regarding our refund policy, please feel free to contact us at info@loop1950.xyz